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Privacy Policy

Terms and Conditions

African Shark Eco-Charters is a business in the activity industry
Return and Refunds policy
The provision of goods and services by African Shark Eco-Charters is subject to availability. In cases of unavailability, go to African Shark Eco-Charters every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.

Cancellation policy
16-30 days before start date 50% cancellation fee
15 days before start date – 100% cancellation fee (groups more than 4)
Less than 7 days -75% cancellation fee
48 hours before the start date – 100% cancellation fee

Customer privacy policy
African Shark Eco-Charters shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the African Shark Eco-Charters bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for African Shark Eco-Charters via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by African Shark Eco-Charters separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
African Shark Eco-Charters takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and African Shark Eco-Charters chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other
documents or communication of whatsoever nature.
African Shark Eco-Charters may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by African Shark Eco-Charters based in South Africa trading as African Shark Eco-Charters with company registration number 2001/022524/23

African Shark Eco-Charters
Email: africansharkeco-charters1@ultimate-animals.com
Tel: 0826749454

© 2020 Tornado Tour Systems (Pty) Ltd ta Activitar.

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